Poetica is committed to maintaining the confidence and trust of visitors to our website. We do not sell, rent or trade email lists with other organisations and companies.
Collection and Use of Personal Information
Personal information means any information that may be used to identify you, such as your name, title, phone number, email address, or mailing address. In general, you can browse our website without giving us any personal information.
We only collect personal information through the website when you explicitly give it to us. We only use this information for the purpose specified when you make contact. We may use it to reach you to make sure we have your correct details, to provide additional information or to contact you with general or personalised service-related notices and promotional messages. For these purposes, we may contact you via email, telephone, text message or postal mail.
We analyse traffic to this web site in order to understand our visitors’ needs and continually to improve our site for them. We collect anonymous, aggregate statistics as well as user specific details. This may include association to social media accounts or identification of IP address.
Use of Cookies
A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes and allows us to analyse our site traffic patterns. A cookie cannot give us access to your computer or information beyond what you provide to us. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the publicly available information on our website.
We use cookies to help to run the website and to analyse traffic. Cookie use is not anonymous if the individual has previously consented and given Poetica their personal details. We do not use cookies for advertising.
Third Party Cookies
We use Google Analytics to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Links to Other Web Sites
Our website may contain links to information on other websites. We do not control these websites and cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. This Privacy Policy does not govern those sites, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
We provide the links to other sites because they may be useful to you but you have to decide whether their content is suitable for you.
Access to Your Personal Information
You are entitled to access the personal information that we hold. If you would like us to send you the information that we have, or you don’t want us to process your data anymore, then please contact us.
Your Consent
By using our web site, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice. If the Privacy Policy is changed, we will publish those changes on this page.
If you have any questions or concerns about our collection, use or disclosure of your personal information, please get in touch to discuss further.
GDPR Policy
POETICA general data protection regulation (GDPR) policy is the responsibility of the Data Protection Lead.
Personal information means any information that relates to an individual that may be used either directly or indirectly to identify them.
A privacy statement describing how Poetica protects personal information is published on the Poetica website.
Whose information does this privacy notice apply to?
This privacy notice applies to information we collect from:
- Clients
- Prospective clients
- Former clients
- People who subscribe to our newsletters
- Visitors to our website
What is Personal Information?
There are two types of personal information that Poetica may store about individuals that it is in contact with.
Poetica stores general contact information provided by individuals, with their consent.
Poetica stores special category data that is a sub-category of personal information, including client notes and provided by individuals with their consent.
Personal information may be stored either electronically or on paper.
A person’s details may be collected by Poetica to undertake its business activities.
Business activities include:
- Marketing and information
- Appointments
- Application forms
- Consultation forms
- Client notes
- Invoicing
How do we process personal data?
Any information stored electronically will be secured by encryption and/or password protection.
Any information stored on paper will be protected by restricted physical access.
Who has access to personal data?
The only people that may have access to personal information are members of the Leadership Team of Poetica.
No personal information is passed on to any other individuals or organisations unless:
- it is at the request of the individual; or
- the Leadership Team is legally required to do so
How long do we keep personal data?
Poetica will keep personal data for no longer than reasonably necessary.
Data will be kept up to date and changes made as required. If the Poetica business ceases trading then all personal data will be deleted or destroyed.
Consent
Requests by individuals to obtain their contact or personal information held by Poetica will be honoured.
Poetica will destroy contact or personal information about individuals if requested by them but this might mean that Poetica can no longer provide certain services to them.
Poetica will update any contact or personal information that we know to be incorrect.
Data Breach
If a data breach occurs it means that any contact or personal information has been passed to others without consent, the individual and Poetica Data Protection Lead will be informed. The Poetica Data Protection Lead will determine in conjunction with the Leadership Team what further action may be required. Individuals whose data has been compromised will be informed.
Testimonials
Testimonial videos, photos and statements are provided by clients who have given their permission for testimonials to be used on the Poetica website. Poetica will delete and stop using an individual’s video or image at the individual’s request.
Website Information
Poetica uses products to analyse traffic to its website in order to understand visitors’ needs and to improve the site for them. Poetica collects anonymous, aggregate statistics as well as individual user activities.
Poetica publishes how it makes use of cookies on the website privacy statement page.